Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid Edulga subscription plans, which renew automatically until you cancel. The key rules are:

• Full refund within 14 days of any charge, including an automatic renewal, provided none of the credits granted for that billing period have been used.
• No refund after 14 days, or once any credits from that billing period have been used. We do not give partial or pro-rated refunds.
• Duplicate charges, billing errors and charges made after a confirmed cancellation are always refunded in full.
• You can cancel at any time by emailing us at code@edulga.com, or from your account settings where available. You keep access and credits until the end of the current paid billing period.
• Approved refunds are processed within 7 business days to your original payment method. Your bank may take up to 14 additional days to show the refund.
• Nothing in this policy limits your rights under Egyptian law, including Consumer Protection Law No. 181 of 2018.

You can get a full refund of a charge if both of the following apply:

• you request the refund within 14 days of the date of that charge; and
• none of the credits granted for that billing period have been used, including generation, chat and tutor credits.

This applies in the same way to your first purchase and to every automatic renewal, whether your plan is billed monthly or yearly.

Regardless of the conditions above, we will always give a full refund for:

• a duplicate charge for the same billing period;
• a billing error, such as being charged the wrong amount; and
• a charge made after we confirmed your cancellation.

The following are not refundable:

• charges made more than 14 days ago;
• charges for a billing period in which any credits have been used;
• unused time or unused credits remaining in a billing period, including after you cancel, as we do not give partial or pro-rated refunds;
• credits granted to you by an organization admin; and
• free, promotional, referral or beta credits.

These limits do not apply to duplicate charges, billing errors or charges made after a confirmed cancellation, which are always refunded in full as described in the Refund eligibility section.

To request a refund, email us at code@edulga.com from the email address on your Edulga account and include:

• the order reference shown on your receipt; and
• the reason for your request.

Never send your card number, CVV or any other payment details by email. We will never ask you for them.

We review every refund request and reply within a reasonable time. If we need more information, we will ask you by email.

Approved refunds are processed within 7 business days to the original payment method used for the charge. Your bank or card issuer may take up to 14 additional days to show the refund on your statement. Refunds cannot be sent to a different card or payment method.

When we refund the charge for a billing period, the credits granted for that period are removed and your subscription for that period ends. Refunding a duplicate charge does not affect your subscription or credits.

Paid plans renew automatically at the end of each billing period, monthly or yearly, using the payment method on file, until you cancel. The renewal date and amount are shown at checkout.

Each renewal is a new charge and follows the same refund rules as a first purchase. You can request a full refund within 14 days of a renewal charge, provided none of the credits granted for the new billing period have been used.

You can cancel at any time, as described in the How to cancel section.

You can cancel your subscription at any time by emailing us at code@edulga.com, or from your account settings where available. If you email us, send your request from the email address on your Edulga account so that we can identify your subscription.

Cancelling stops the next automatic renewal, and we will confirm your cancellation by email. To avoid being charged for the next billing period, make sure your cancellation request reaches us before your renewal date.

If you use Edulga as a member of an organization, your organization admin manages the organization's plan and credits, so please contact them about billing.

After you cancel, you keep access to your plan and your remaining credits until the end of the current paid billing period. Your plan will not renew, and you will not be charged again.

Cancelling does not by itself give you a refund, and we do not give partial or pro-rated refunds for unused time or unused credits. If you cancel within 14 days of a charge and none of the credits from that billing period have been used, you can still request a full refund under this policy.

Unused credits expire at the end of the billing period and do not roll over. Cancelling your subscription does not delete your account or data; you can delete your account from your account settings, as explained in our Privacy Policy.

Payments for Edulga are processed by a third-party payment processor that is PCI DSS certified. Card payments are handled by the payment processor, and Edulga never receives or stores your full card number.

Refunds are sent back through the same payment processor to the original payment method. We refund the amount we charged; any exchange-rate differences or fees applied by your bank or card issuer are outside our control.

For refund requests, cancellations or questions about a charge, email us at code@edulga.com. Please include your order reference, and never send card details by email.

Address: Edulga, District 11, 6th of October City, Giza, Egypt.